We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@healthy18.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marketing@healthy18.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@healthy18.com.

At Healthy18, customer satisfaction is our priority. Our refund policy is designed to ensure a smooth and transparent process for handling returns and refunds. Please review the following conditions carefully:

Eligibility for Refund:

1. Damaged or Defective Products: If you receive a product that is damaged or defective, you are eligible for a refund or replacement. The product must be returned in its original packaging and unused condition.
2. Incorrect Products: If you receive the wrong product, we will replace it at no additional cost or offer a full refund upon receiving the returned product in its original, unused condition.
3. Product Not as Described: If the product you received differs significantly from the product description, you may request a return and refund within the eligible time frame.

Non-Refundable Items:

1. Health and Hygiene Products: Due to hygiene reasons, certain products like health supplements, personal care items, and similar products cannot be returned once opened or used unless they are defective or damaged.
2. Final Sale Items: Items marked as “Final Sale” or purchased under special promotions may not be eligible for a refund.

Time Frame for Refund Requests:

• All refund requests must be made within 7 days of receiving the product.
• Requests made after the 7-day period will not be considered for a refund.

Refund Process:

1. To initiate a refund, please contact our customer support team at info@healthy18.com with your order details and reason for the refund request.
2. The product must be returned in its original packaging and unused condition.
3. Upon receiving the returned product, we will inspect it to verify eligibility for a refund. Once verified, we will process your refund.

Refund Timeline:

• Refunds will be processed within 7 to 21 working days (excluding Saturdays, Sundays & National holidays) from the date we receive the returned product.
• Refunds will be credited back to the original payment method used during the purchase.

Shipping Charges:

• Shipping Costs on Return: If the product is returned due to our error (e.g., damaged, defective, or incorrect product), we will cover the return shipping costs.
• Customer-Initiated Returns: If the return is due to reasons other than our error, the customer will be responsible for any return shipping charges.

Refund Confirmation:

• Once the refund is processed, you will receive an email confirmation. Please check your bank statement or payment method to ensure the refund is reflected.

Cancellations:

• Orders can be canceled before they are processed and shipped. Once the order has been shipped, cancellation is no longer possible, and the customer will need to initiate a return after receiving the product.

Contact Us:

For any questions or assistance with refunds, please contact us at:

• Email: info@healthy18.com
• Phone: 9971069891

We value your trust and are committed to ensuring your satisfaction with every purchase at Healthy18 (Edata Ventures Pvt.Ltd) .